Q. Are GO SHOP JAPAN's products genuine?
www.goshopjapan.com.my only carries products which we have gotten directly from the brand or authorized distributor in Japan. All our products are 100% genuine.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. What are GSJ POINTs? How can I utilize them?
GSJ Points are a form of GO SHOP JAPAN currency that may be applied as credits towards future GO SHOP JAPAN purchases. You earn GSJ Points whenever you make a purchase on the site (RM1 spent = 1 point).
PLACING ORDERS & MAKING PAYMENT
Q. How do I make my order on www.goshopjapan.com.my?
To make order :-
Q. What are the payment methods available?
www.goshopjapan.com.my offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
2. Online Transfer
Via Ipay88 (RHB Now, CIMB Clicks, Maybank2U, Hong Leong Connect, AmBank, alliance Online, Public Bank e, Bank Islam, BSN, iRakyat, AffinBank, UOB, WebCash, FPX)
3. Invoice / Cheque / ATM Bank In
Bank : Hong Leong Bank
Bank Account : << 269 000 1888 0 >>
Account Name : GO SHOP JAPAN PLT
After you made the payment, please send us the payment details and copy of bank in slip of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : firstname.lastname@example.org
Note: Your purchased products will not be delivered until we have this confirmation.
Q. What is the product's transaction currency?
All products transaction currency will be done in MALAYSIAN RINGGIT(MYR).
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on PENDING status or UNPAID.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped can not be canceled.
Q. How much is your delivery fees?
We charge as below :
WM : RM8.00 for all courier services. For purchase up to RM120, FREE DELIVERY to your door step.
EM : RM15.00 for all courier services, For purchase up to RM150, FREE DELIVERY to your door step.
Q. How long does the delivery usually takes?
Delivery usually will takes about 2 days to 3 days
Q. I have not received my parcel, who can I contact?
Please get in touch with our delivery team at firstname.lastname@example.org
Q. I still have doubts!
Sorry if we're unable to clear your doubts in the F.A.Q page. Please send us an email to email@example.com to clear your doubts.